Terms of service


THE DETAILS
Thank you for choosing Craven' Confections! Please review the following which represent the agreement between Craven' Confections and the customer.

 

PLEASE READ THESE TERMS IN FULL
Please review your invoice, the date, the dessert flavors, fillings, size, design theme/style, and any attachments including inspiration photos. These details note the final decision made between Craven' Confections and customer for the order.

If, for any reason, you do not agree to any of the details noted in the invoice prior to payment, you are welcome to decline the order by sending an email to info@cravenconfections.com.

Orders cancelled after payment has been made are subject to the terms below.
Your payment serves as a signature & agreement to these terms.

(469) 278-4522
Cravenconfections.com

 

CANCELLED, POSTPONED OR RESCHEDULED ORDERS
In the event that you need to cancel, postpone or reschedule your order & Craven' Confections is notified less than 2 weeks in advance, we will honor your deposit and/or full payment made as a dessert credit up to 1 year.

  • Postpone: to put off an event with date unknown.
  • Reschedule: to schedule again with a new time & date set.

You are welcome to use your dessert credit for any order placed within 1 year of invoice sent. Rescheduling is subject to Craven' Confections calendar & availability.

 

RETAINER & FINAL PAYMENT
RETAINER
A 50% non-refundable retainer is due within 48 hours of the invoice being sent in order to secure the order date.

Orders will not be confirmed & added to Craven' Confections until the retainer is paid in order to allow all interested customers a chance to book.

You order will be cancelled & your date may become unavailable in the event your retainer is not received within 48 hours and you will have to resubmit you cake request.

FINAL PAYMENT
Final payment for your order is due no later than 72 hours before pickup or delivery and 2 weeks prior for all wedding orders.

 

REFUNDS & INSPIRATION PHOTOS
NO REFUNDS
In no event shall Craven Confections be required to refund any payment charged for any order. As noted above, in the event you cancel the order, postpone, or reschedule, a credit will be added to your account to be used on future invoices within 1 year.

INSPIRATION PHOTOS
Any inspiration photos sent to Craven' Confections will be used for inspiration purposes only. Craven' Confections will not fully mimic another artists work & the final design may differ slightly from the inspiration.

 

ALLERGENS
Craven' Confections desserts may contain & come in contact with milk, wheat, gluten, eggs, nuts, soy & other allergens. If any of your guests have allergies, it is your responsibility to notify them of the risk & any possible allergens.

Please notify Craven' Confections of any allergens prior to placing your order.

Craven' Confections does not bake out of an allergen free kitchen therefore there is always the risk of cross-contamination.

 

PACKAGING & CARE CARE
Craven' Confections will notify you of care instructions prior to or during pickup or delivery. You are responsible for providing a level surface & suitable environment for your desserts.

We strongly advise against placing your desserts outdoors or in direct sunlight. Craven' Confections is not responsible for any damages to your order due to outside elements.

PACKAGING
Your desserts will always be packaged appropriately and secure for travel. It is best to place your desserts on a flat surface such as the floor of the car. Your desserts should never be placed on the seat of the car.

 

LIABILITY & CHANGES
LIABILITY
Craven' Confections is not liable for any damage that may arise related to your desserts once your order has been picked up or delivered. Craven' Confections is not liable for Burn Cakes not burning properly due to not following Burn Cake instructions not being followed or damage to cake after pickup or delivery.

CHANGES
It is your responsibility to thoroughly review all details of your order prior to payment. If Craven' Confections is not notified of any changes to be made prior to submitting final payment, we will assume your agreement and move forward with fulfilling the order according to the invoice details.

 

SERVINGS & DECOR
SERVINGS
The serving size noted on the order form is based on personal research. Craven Confections is not responsible for cake serving shortage.

INEDIBLE DECOR
Silk florals, support dowels, metallic spheres, cake toppers, plastic figurines & any other inedible decor products are to be removed from your order prior to consumption. You acknowledge that these are not food products and may be
harmful if consumed.

 

DELIVERY & PICKUP
PICKUP
Please note that Craven' Confections schedules orders & plans around your designated pickup time. If you are more than 15 minutes late & Craven' Confections is unavailable, you agree to pick your order up at another time based on my availability & schedule. This may mean that pickup will have to be rescheduled for another day based on availability. To avoid this, we ask that you arrive on time to pick your order up.

DELIVERY
Please ensure that the delivery address includes all necessary details (unit number, gate code, building number/letter, etc.). If we are not able to deliver due to an incorrect address or details, you will be required to pick up your order based on Craven' Confections schedule & availability. If parking at delivery location costs, that fee will be added to delivery cost.